Privacy Policy

Iziko Crochet ("we", "us", or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. By using our website and services, you agree to the terms of this policy.

1. Who we are

Iziko Crochet crafts handcrafted crochet bags and accessories. If you have questions about this policy, please contact us.

2. Information we collect

• Information you provide: name, contact details, order information, messages or custom requests submitted via forms or email.
• Automatically collected: device and usage data (e.g., IP address, browser type, pages visited), and cookies or similar technologies for performance and preferences.
• Communications: your preferences and interactions with our newsletters or updates, if you opt in.

3. How we use your information

• Process and deliver orders, including custom requests.
• Respond to enquiries and provide customer support.
• Improve our website, products, and user experience.
• Send updates or marketing (only with your consent, where required).
• Comply with legal obligations and prevent fraud or misuse.

4. Cookies and similar technologies

We use cookies to operate the site, remember preferences, and understand usage. You can control cookies through your browser settings. Disabling some cookies may affect site functionality.

5. Legal bases

Where applicable (e.g., under GDPR), we process personal data on the basis of consent, contract performance, legitimate interests, and legal obligations. In South Africa, we handle personal information in accordance with POPIA principles.

6. Sharing and disclosure

We do not sell your personal information. We may share limited data with service providers (e.g., payment, delivery, analytics) who perform services on our behalf, under appropriate safeguards. We may also share information as required by law or to protect our rights.

7. Data retention

We keep personal information only as long as necessary for the purposes described above, to comply with our legal obligations, resolve disputes, and enforce agreements.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. Where processing is based on consent, you can withdraw that consent at any time. To exercise your rights, please contact us.

9. Security

We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

10. Children

Our site and products are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us to delete it.

11. International transfers

Your information may be processed in countries outside of your own. Where required, we implement safeguards to protect your information in line with applicable laws.

12. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and adjust the “Last updated” date.

13. Contact

If you have any questions about this policy or how we handle your information, please contact us.